DBS s.r.o., with its registered office at Františka Kadlece 2441, 180 00 Praha, Libeň (hereinafter referred to as the “Supplier”), provides customers with a guarantee for the work performed and related services. This complaint rule sets out the scope of the warranty, the conditions of its application and the procedure for resolving complaints.
1. Warranty conditions
The works performed by the supplier shall be covered by a guarantee of six months from the date on which the customer was to take over the completed object of the contract. For remanufactured spare parts, the warranty period is three months. The warranty does not cover normal wear and tear that is a natural consequence of using the vehicle. If, as part of a warranty repair, a part for which a manufacturer's assessment is necessary for free replacement has been replaced and the manufacturer decides that the part is not covered by the warranty, the customer is obliged to pay the part or whole.
2. Obligations of the customer when accepting the contract
The customer is obliged to check its condition upon receipt of the repaired vehicle. If defects are detected, they must notify them immediately upon delivery. If he does not do so, he is deemed to have been informed of the works performed and their price, that he assumes the subject of the contract without reservation and that he considers its condition to correspond to the scope of the contract. Defects that become apparent later must be notified to the supplier in writing and described as accurately as possible.
3. Application and resolution of the complaint
Claims for defects covered by the warranty shall be dealt with by the supplier by eliminating the defect free of charge at its premises. Any costs incurred to eliminate the defect by another entity, as well as the cost of towing the vehicle or other related expenses, shall be fully borne by the customer in such cases. If the defect cannot be remedied even by repeated repair attempts, the customer may request a discount on the price of the contract or withdraw from the contract. The warranty is not provided for works that were performed only provisionally at the request of the customer and are intended to serve only as a temporary solution.
4. Cases where the warranty cannot be applied
The warranty cannot be applied if the subject matter of the contract has not been handed over to the supplier immediately after the defect has been discovered, if the defective part has been modified, replaced or otherwise interfered with by another person or service, or if parts or operating materials supplied by the customer have been used in the repair. The warranty also does not apply to used parts or common consumables.
5. Liability for damages
The contractor is liable for damage caused to the subject of the contract from the moment of its receipt until the completion of the work. He is liable for personal belongings left in the vehicle only if the customer has handed them over for safekeeping in writing. Otherwise, the customer is obliged to approach the vehicle for repair empty and stripped of personal items. In cases where the supplier is liable for the damage incurred, he shall ensure that it is remedied primarily by repair at his own expense. If the repair is not possible or would be associated with disproportionately high costs, the customer shall provide financial compensation corresponding to the value of the subject of the contract at the date of damage, but not exceeding the recommended selling price of the part or whole. If it is not possible to determine the exact price, it shall be based on the value of the comparable type in the basic equipment. For items taken into custody, the actual damage corresponding to their value at the time of damage is paid.
6. Deadlines and procedure for handling a claim
The customer is obliged to make a claim immediately after discovering the defect. As a rule, the supplier or his authorized employee will assess the claim immediately, in more complex cases no later than three working days after the removal of the necessary parts. The complaint must be processed without undue delay, but no later than 30 days from the date of its application, unless the supplier and the customer agree on a longer period. If this period passes in vain, the customer has the same rights as if it were a defect that cannot be eliminated.
These conditions are effective from 02.09.2024.
