Conditions for the provision of services on motor vehicles and their individual parts
These General Terms and Conditions (hereinafter referred to as “GTC”) govern the basic framework of cooperation between DBS LLCs, with its registered office Františka Kadlece 2441, 180 00 Praha, Libeň (hereinafter referred to as the “Supplier”), and the person who orders service or repair work from the Supplier (hereinafter referred to as the “Customer”). By confirming the order form, the Customer expresses his consent to these GTC and undertakes to fully respect them.
The order sheet always refers to the current text of the GTC available at the supplier's premises and on its website.
1. Conclusion of the contract
The agreement to carry out repairs, maintenance or other interventions on the vehicle or its parts (hereinafter referred to as the “contract”) arises when the customer signs the order sheet referring to this wording of the GTC. The customer can request a copy of them at any time.
The order sheet contains, in particular, a brief description of the agreed works and, if applicable, the required completion date.
If it is necessary to negotiate the contract without delay (e.g. due to an accident), it can also be concluded orally. The supplier then adds the data to the order sheet. Even in these cases, these GTC shall apply in full.
By signing the contract, the customer authorizes the supplier: to carry out test drives, to transport the vehicle, to award partial works to subcontractors, if the nature of the contract so requires.
2. Price of works, extension of the contract, budget
In the contract sheet, the supplier shall indicate the indicative price, or the contractual price, which corresponds to the expected scope of work. This price can also be indicated through links to catalogs of works and spare parts. The Customer acknowledges that the amount quoted is an estimate and may not represent the final price.
If it is not possible to set a preliminary price before the contract is signed, the supplier will contact the customer by phone after finding out the prices of the parts.
Any work that goes beyond the originally agreed scope of the contract must first be agreed by the customer — usually by telephone agreement.
If the customer requests a binding price budget, the supplier draws it up after disassembling the vehicle part. The budget gives an overview of works, used parts and their price. The validity of the budget is 21 days from its submission to the customer. If the customer does not accept this budget, the work related to the dismantling of the vehicle will be charged at the current hourly rate.
3. Completion date
The supplier undertakes to meet the deadline specified in the order sheet. In the event of a change in the scope of work or other necessary repairs that affect the deadline, the supplier must inform the customer in time and agree on a new date and extension of the contract.
4. Handover and acceptance of the contract
The delivery of the finished contract to the customer takes place at the supplier's premises, unless another location is agreed.
If the customer does not take over the order within 7 days of the notification of completion, they are in arrears. For one-day repairs, the deadline is 2 days.
In case of delay, the customer is obliged to pay the parking fee according to the supplier's price list. The supplier is entitled to store the vehicle, the risks and costs being borne by the customer.
Disassembled parts will be presented to the customer for inspection upon receipt of the order.
If the customer requests the transfer or addition of the vehicle to another location, this is done solely at his expense and risk.
5. Billing
The price of the contract is determined according to the current price list of service works, or according to the contractually agreed price. The price list valid on the day of completion of the contract is decisive.
The cost of labor, parts and materials are indicated separately in the invoice, unless a flat price is agreed. A vendor can merge multiple items into one accounting item.
If the customer supplies custom parts or operating fillings, the supplier is not responsible for their functionality, quality or service life. At the same time, a special rate may be charged for assembling custom parts according to the price list.
6. Terms of payment
The price is payable upon receipt of the vehicle, unless otherwise stated on the tax document.
In case of delay, the customer is obliged to pay interest on the delay and a contractual penalty of 0.05% per day of the total price of the contract.
The contractor may require a reasonable deposit upon receipt of the vehicle or in the course of the works.
7. Detention law
The supplier may withhold the vehicle or part of it as collateral for its receivables due. This also applies to older claims if they are related to the subject matter of the contract.
The supplier shall inform the customer in writing of the exercise of the right of retention.
The right of retention ends with the payment of the amount owed or the provision of another form of security agreed by the supplier.
8. Guarantee for the work performed
The supplier provides a guarantee for the work performed for 6 months from the receipt of the vehicle, but not longer than 10 000 km. Normal wear and tear is not covered by the warranty.
The customer is obliged to inspect the vehicle upon receipt and report any defects immediately. Otherwise, the warranty claim lapses.
Defects detected after taking over must be notified in writing and accurately described. Upon oral notification, the supplier shall issue a written confirmation.
Defects covered by the warranty are eliminated by the supplier at his own premises and at his own expense. The cost of towing the vehicle is borne by the customer.
If the defect cannot be eliminated even by repeated attempts, the customer is entitled to a reasonable discount or may withdraw from the contract.
The warranty does not apply if: the vehicle was not delivered to the supplier on time, the repairs were carried out by another person, the customer had the defective parts modified or removed elsewhere, the parts or fluids supplied by the customer were used.
9. Liability for damage
The Contractor shall be liable for damage caused to the vehicle during the performance of works, including test drives and transportation. If the vehicle is driven by the customer or his representative during the test drive, responsibility passes to him.
The Supplier is not liable for damages caused by previous or subsequent interventions by other services.
The supplier is not liable for loss or damage to personal belongings in the vehicle. The customer confirms this fact by signing the order form.
If the supplier is liable for the damage, it will ensure its remediation — either by repair or by financial compensation up to the recommended selling price of the car or part.
The customer must notify any damage immediately and in writing.
10. Reservation of ownership
The spare parts used in the repair shall remain the property of the supplier until full payment of the contract price.
Replaced parts shall pass into the ownership of the supplier unless otherwise agreed.
11. Final provisions
Consumer disputes relating to the sale of parts or the provision of services may be resolved by customers out of court through a body authorized by the MPO (www.mpo.cz).
Other disputes will be dealt with in the court of jurisdiction according to the supplier's domicile, unless otherwise provided.
If any part of these GTC becomes invalid, the other provisions shall remain in force. An invalid provision will be replaced by a valid one that best corresponds to its original purpose.
The rights and obligations not regulated by these GTC are governed by the relevant provisions of commercial law as amended.
These conditions are effective from 02.09.2024.
